1. Information We Collect

We may collect the following types of information:

a) Personal Information You Provide

• Name, company name, and job title
• Phone number and email address
• Building or project address
• Details submitted through contact forms, quote requests, or inquiries
• Information shared during consultations for installation, maintenance, repair, or modernization services

b) Automatically Collected Information

• IP address, browser type, and device information
• Pages visited, time spent on the Site, and referring URLs
• Location data (general, city-level) where enabled
• Cookies and similar tracking technologies (see Section 5)

c) Information from Third Parties

Information from business partners, contractors, or suppliers when relevant to a shared project.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes for passenger lifts, home lifts, hospital lifts, hotel lifts, car lifts, cargo lifts, dumbwaiters, MRL elevators, escalators, and other products and services.
• Schedule and carry out installation, maintenance, repair, emergency support, and safety compliance services.
• Communicate with you regarding your project, service requests, or account.
• Improve our Site, services, and customer experience.
• Send updates, promotional offers, or newsletters (only where you have opted in).
• Comply with legal, regulatory, and safety obligations under UAE law.
• Analyze Site traffic and usage trends.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers and contractors who assist with installation, maintenance, or repair work on our behalf.
• Third-party vendors who support our website hosting, analytics, or communication tools.
• Legal and regulatory authorities, where required by UAE law or to protect our legal rights.
• Business partners, only where necessary to fulfill a specific project or service request.

All third parties handling your data are required to maintain appropriate confidentiality and security standards.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to:

• Remember your preferences.
• Understand how visitors use our Site.
• Improve Site functionality and performance.
• Support analytics and marketing efforts.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.

6. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent for marketing communications at any time.
• Object to certain uses of your data.

To exercise any of these rights, please contact us using the details in Section 9.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, including for legal, accounting, or reporting requirements related to our services across the UAE.

8. Children's Privacy

Our Site and services are not directed at children under 18. We do not knowingly collect personal information from children.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

EME Elevators LLC

Website: emeelevators.com

Email: info@emeelevators.com

Phone: +971 55 366 2933 / +971 58 577 4489 / +971 55 853 1497

Address: Office No. 18-25, Owner of Ahmed Qasim Darwish Fakhro, Al Khubaisi, Dubai, UAE

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.